These terms and conditions (“Shipping Terms”) apply to all orders for pies and related products from Pies by Di (referred to as “we,” “us,” or “our”). By placing an order, you agree to these Shipping Terms. Please read them carefully

Effective Date: September 27, 2023

General:

• Company Description: Pies by Di is your premier destination for handcrafted, gourmet bakes goods. We specialize in delivering fresh, delicious baked goods nationwide.

Shipping Methods:

• Fast Shipping: Enjoy next-day, express, and priority shipping options to savor your pies as soon as possible.
• Warm Weather Protection: During warmer months, we prioritize expedited shipping to ensure your pies arrive in perfect condition.

Shipping Areas:

• Local and Regional Delivery: We currently offer delivery to [list of regions or states]. We’re expanding our coverage regularly, so please check back for updates.

Shipping Schedule:

• Freshly Baked: Our pies are baked fresh on Mondays, Tuesdays, and Wednesdays for optimal flavor and texture.
• Plan Ahead for Special Occasions: For events, please place your order at least two weeks in advance to guarantee availability.

Packaging:

• Secure and Insulated: Your pies are carefully packaged in insulated containers with ice packs to maintain freshness throughout the shipping process.

Shipping Fees:

• Transparent Pricing: Shipping costs are calculated based on your location and chosen delivery method.

Delivery Timeframe:

• Estimated Delivery: We provide estimated delivery dates during checkout.
• Weather Considerations: Please note that adverse weather conditions may occasionally cause delays.

Delivery Responsibility:

• Trusted Carriers: Once your order is shipped, our reliable delivery partners ensure safe and timely delivery.
• Contact Us for Issues: If you encounter any delivery problems, please don’t hesitate to contact our customer support team.

Delivery Confirmation:

• Track Your Order: You’ll receive a shipping confirmation email with a tracking number to monitor your baked goods journey.

Shipping During Warm Weather:

• Summer Protection: During warmer months, we implement additional measures like extra ice packs and expedited shipping to safeguard your pies.

Returns and Refunds:

• Perishable Nature: Due to the perishable nature of our pies, we cannot accept returns.
• Damaged or Incorrect Orders: If your pie arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.

Cancellation Policy:

• Cancellation Window: Orders can be canceled within 24 hours of purchase.
• Exceptions: Cancellations may not be possible if the order has already been shipped or is in preparation.

Customer Responsibility:

• Be There for Your Pie: Please ensure someone is available to receive your shipment on the scheduled delivery date.
• Verify Your Address: Double-check your shipping address during checkout to avoid delivery issues.

Contact Information:

• Reach Out: For any questions or concerns, please contact us at [email protected].