These terms and conditions ("Shipping Terms") apply to all orders for pies and related products from Pies by Di (referred to as "we," "us," or "our"). By placing an order, you agree to these Shipping Terms. Please read them carefully.
1. Shipping Methods
a. Pies by Di offers standard shipping options for our pies.
b. Expedited shipping may be available at an additional cost, depending on your location and preferences.
2. Shipping Areas
a. We currently offer shipping within the United States.
b. Shipping to areas outside our standard shipping zones may not be available.
3. Shipping Schedule
a. Pies are typically shipped on Monday-Friday.
b. Orders received after 12 noon est on Wednesday, will be processed on the next shipping day.
4. Packaging
a. Pies are carefully packaged to ensure freshness and to prevent damage during transit.
b. We use corrugated boxes, and all pies are placed in insulated containers with ice packs.
5. Shipping Fees
a. Shipping fees are calculated based on your location, the shipping method chosen, and the weight/volume of your order.
b. The shipping cost will be displayed during the checkout process.
6. Delivery Timeframe
a. Delivery times may vary depending on your location and the chosen shipping method.
b. We provide estimated delivery dates during the checkout process.
c. Please note that adverse weather conditions or other unforeseen circumstances may cause delays.
7. Delivery Responsibility
a. Once the pies are shipped, the responsibility for timely and safe delivery rests with the shipping carrier.
b. We are not responsible for delays, damages, or issues caused by the shipping carrier.
8. Delivery Confirmation
a. You will receive a shipping confirmation email with a tracking number once your order is dispatched.
b. You can track your order’s progress using the provided tracking number.
9. Shipping during Warm Weather
a. During warm weather months, we take extra precautions to ensure pies arrive in good condition.
b. We may use expedited shipping methods and additional ice packs as needed.
10. Returns and Refunds
a. Due to the perishable nature of pies, we do not accept returns.
b. If you receive a damaged or incorrect item, please contact us within 24 hours for a replacement or refund.
11. Cancellation Policy
a. Orders can be canceled within [Specify time frame] after the purchase.
b. Cancellations may not be possible if the order has already been shipped or prepared for shipment.
12. Customer Responsibility
a. Please ensure that someone is available to receive the shipment on the scheduled delivery date.
b. Check the shipping address carefully during checkout to avoid delivery issues.
13. Contact Information
a. If you have any questions or concerns about your order or our shipping terms, please contact us at [email protected].
