Shipping Policy for Pies by Di

These Shipping Terms (“Terms”) apply to all orders for pies and baked goods from Pies by Di (referred to as “we,” “us,” or “our”). By placing an order, you agree to these Shipping Terms. Please read them carefully.

Effective Date: September 27, 2023

General:

Company Description:

• Pies by Di is your trusted destination for handcrafted, gourmet gluten-free pies and baked goods. We specialize in delivering fresh, delicious treats straight to your doorstep.

Shipping Methods:

Fast Shipping Options:

• We offer next-day and express shipping to ensure your pies and baked goods arrive as fresh as possible.

Warm Weather Protection:

• During warmer months, we include additional ice packs and prioritize expedited shipping to maintain product quality during transit.

Shipping Areas:

Nationwide Delivery:

• We ship to most regions across the United States. Check our checkout page for current shipping availability.

Regional Expansion:

• We’re continually expanding our coverage. Subscribe to our newsletter for updates on new delivery areas.

Shipping Schedule:

Freshly Baked Goods:

• Our pies and baked goods are prepared fresh on Mondays, Tuesdays, and Wednesdays to ensure maximum freshness upon arrival.

Plan Ahead for Events:

• For special occasions, place your order at least two weeks in advance to guarantee availability.

Packaging:

Secure and Insulated:

• Your pies and baked goods are carefully packaged in insulated containers with ice packs to maintain freshness throughout the shipping process.

Shipping Fees:

Transparent Pricing:

• Shipping fees are calculated based on your location, order size, and chosen delivery method. Final costs are displayed during checkout for clarity.

Delivery Timeframe:

Estimated Delivery:

• Estimated delivery dates are provided during checkout based on your selected shipping method.

Weather Considerations:

• Adverse weather conditions may occasionally cause shipping delays. We will notify you of any disruptions as soon as possible.

Delivery Responsibility:

Trusted Carriers:

• We work with reliable shipping partners to ensure your pies and baked goods arrive safely and on time.

Contact Us for Issues:

• If you experience any delivery problems, please reach out to our customer support team at [email protected] for assistance.

Delivery Confirmation:

Track Your Order:

• You’ll receive a shipping confirmation email with a tracking number to monitor your order’s progress.

Shipping During Warm Weather:

Summer Protection:

• During warmer months, we include extra ice packs and prioritize expedited shipping to protect your pies and baked goods from heat exposure.

Returns and Refunds:

Perishable Nature:

• Due to the perishable nature of our pies and baked goods, returns are not accepted.

Damaged or Incorrect Orders:

• If your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.

Cancellation Policy:

Cancellation Window:

• Orders can be canceled within 24 hours of purchase. Exceptions may apply if the order has already been shipped or is in preparation.

Customer Responsibility:

Be There for Your Order:

• Ensure someone is available to receive your shipment on the scheduled delivery date.

Verify Your Address:

• Double-check your shipping address during checkout to avoid delivery issues.

Contact Information:

Reach Out:

• For any questions or concerns about your order or these Shipping Terms, please contact us at [email protected].