Terms and Conditions

Effective Date: September 27, 2023

1. Welcome to Pies by Di!

These Terms and Conditions (“Terms”) govern your use of Pies by Di’s website and services, including our delicious gluten-free pies and baked goods. By accessing or using our services, you agree to be bound by these Terms. If you disagree, kindly refrain from using our website.

2. Ordering Your Gluten-Free Treats:

  • Order Confirmation & Availability: All orders are subject to confirmation and product availability. We reserve the right to cancel or refuse orders as needed.
  • Payment Methods: We accept various secure payment methods clearly displayed on our website. Full payment is required at checkout.
  • Pricing & Taxes: Current prices for our baked goods are listed on the website and subject to change. All prices are inclusive of applicable taxes.
  • Planning for Special Occasions: Orders require at least two weeks’ notice for special events to ensure timely preparation and delivery.

3. Delivery & Pickup Options:

  • Delivery Zones & Timeframes: We offer convenient delivery services to specific regions within the US. Delivery details and estimated times are available on our dedicated Delivery Policy page.
  • Pickup Schedule & Location: Pickup is available at Latte and Lore (3-4 PM) on Mondays, Wednesdays, and Fridays. Remember to collect your order at the designated time and location.

4. Cancellations, Modifications, & Returns:

  • Cancellation: Orders can be canceled up to 7 days before pickup, subject to a 25% cancellation fee. Cancellations after order preparation or shipment may not be possible.
  • Damaged/Incorrect Items: Due to the perishable nature of our products, returns are not accepted. However, if you receive a damaged or incorrect item, please contact us within 24 hours for a replacement or refund.

5. Privacy & Data Protection:

We respect your privacy! We collect and use your information according to our Privacy Policy. By using our services, you consent to these practices.

6. Freshness Guaranteed: Shipping for Our Treats:

  • Shipping Schedule: We ship gluten-free baked goods on Mondays, Tuesdays, and Wednesdays only, using reliable next-day, express, and priority shipping options. Orders placed after 12:00 PM EST on Wednesdays will ship the next available shipping day.
  • Calculating Shipping Costs: Shipping fees depend on your location, chosen shipping method, and order weight/volume. We provide a transparent pricing structure during checkout.
  • Warm Weather Measures: During warmer months, we take extra precautions like additional ice packs and expedited shipping to guarantee the quality of your order.

7. Intellectual Property Rights:

All content on our website, including text, images, and logos, is the property of Pies by Di and protected by intellectual property laws. Reproduction or distribution without prior written consent is strictly prohibited.

8. Limitation of Liability:

To the fullest extent permitted by law, Pies by Di shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products and services.   

9. Governing Law & Jurisdiction:

These Terms are governed by the laws of North Carolina, and any disputes will be subject to the exclusive jurisdiction of North Carolina courts.

10. Updates to Terms & Conditions:

We may update these Terms at any time without prior notice. Changes take effect immediately upon posting on the website.

11. Additional Information:

  • Express Order Fees: Orders placed less than 7 days in advance may incur an express order fee starting at $50. Full payment is required for orders 1-4 days from pickup.
  • Preorder Deposits: Preorders of 30+ items require a non-refundable 50% deposit. Full payment is due 7 days before scheduled delivery.
  • Customer Responsibility for Delivery: Please ensure someone is available to receive your order during delivery. We are not responsible for failed deliveries due to customer unavailability.
  • Allergy Disclaimer: While we prioritize gluten-free ingredients, some products may contain dairy, eggs, nuts, or soy.

12. Contact Us:

If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to contact us at [email protected].